Jones Lang LaSalle has established a management system, documented and maintained in accordance with the requirements of the International Standard for Quality Management Systems – ISO 9001:1994. We have been certified by external accredited quality assessors as having satisfied the requirements of the standard since May 1996.
Whilst our certificate for ISO 9001:1994 shows that we are a company committed to quality and that everyone in Jones Lang LaSalle follows procedures and delivers service to the highest standards, in March 2002 we gained a certificate for the new standard - ISO 9001:2000. This new standard is designed to continually improve the effectiveness and efficiency of our performance by considering the needs of interested parties, particularly clients.
ISO 9001:2000 is based on eight management principles: customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making and mutually beneficial supplier relationships.
The approach of the new standard is in line with changes and developments within Jones Lang LaSalle. We have introduced Client Relationship Management and a system for individual performance and career management as part of a total performance management programme. Total performance management endorses three performance standards which represent non-negotiable minimum standards of behaviour - we will serve our clients, support our people and aspire to leadership. These echo the management principles of ISO 9001:2000.
In drawing together the new standard and our total performance management we have developed our management system to reflect and encourage Best Practice. Best Practice now includes all our business management system and incorporates what was our quality management system. This is what the new standard covers; we now have a management system that reflects the way we do our business, making Jones Lang LaSalle more efficient, effective and professional. Our objectives are customer focus and satisfaction and continuous improvement.
Commercial Lease Code of Practice
The Code of Practice for Commercial Leases in England and Wales provides a recommended example of good practice in landlord and tenant negotiations over a lease. Use of the Code is voluntary. However, the Government has indicated that if it is not adopted by property companies it will seek to regulate the industry instead through legislation.